Firstly, please check if an item you are purchasing is serviceable by Trudo at your location. To do so, enter your locations pincode on the items detail page. Once the pincode is entered, see if the text against Assembly says 'Product is available on your pincode'.

If the item you wish to purchase is serviceable, then you can opt for an assembly option via these options:

• On delivery: You can request Carpenter Assembly with our delivery supervisor at the time of delivery.
• Through IVR: You can also contact our Customer Service at 8630524758 between 10am to 8pm to opt for Carpenter Assembly on IVR.

Assembly of the product will be done within 24hrs once the order is delivered.

You can check if an item you are purchasing will need such as assembly service by entering your locations pincode on the items detail page. Once the pincode is entered, the required information is supplied under Assembly.

You will be notified via SMS once the Trudo Carpenter visit is confirmed. You will be contacted before the carpenter visits your place for assembly.

Your coupon may not be working because of any of the following reasons:

‘Hot Priced items' are products available at the best price on the website. Item under these banner are already being offered at a discounted price. Hence, no further discount will be applicable on products marked as 'Hot priced items'.

Only one coupon can be used on a single transaction or a cart. You can, however add multiple items to one cart to use one coupon and avail discounts.

Trudo works with thousands of professionals across the country, to get the largest variety of products at the best possible price for its customers. Most professionals on Trudo, offer limited period discount coupons to our customers to deliver better value as compared to any other platform. The Processing Fee is basically a fee levied by Trudo to avail/redeem these discount coupons on the website. Needless to say, the fee is just a small percentage of the overall discount offered to customers by the merchants.

Yes, if an items requires carpenter assistance for assembly, and is your location is a pin code that we currently serve, then we will provide a free assembly service. Please enter your delivery pin code on the item detail page to check the same.

If an item can be self-assembled, we provide a kit along with a manual which will help you out.

If an item requires wall mounting, we will not be able to provide carpenter assistance.

Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email.

You can also track your order by visiting www.trudo.in and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order information to get tracking.

Trudo offers a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available on Trudo:

• Internet Banking. We have partnered with 54 leading banks in India.
• Visa, Master, American Express and Diners Credit Cards.
• Debit Cards issued by all leading banks in India.
• Trudo Gift cards
• PayUMoney.
• No Cost EMI
• Easy EMI Options by Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI bank,Yes bank, RBL,, State Bank of India, and Induslnd credit card holders.
• Cash On Delivery
• Online Wallets such as Mobikwik, Paytm, Payzapp & MasterPass
• PayPal (Available only on Website & Mobile Site)

The EMI facility is available for all Citi, HDFC, Axis, HSBC, Kotak, Standard Chartered, ICICI bank, YES, RBL, SBI and IndusInd credit card holders. The current EMI facility is available for 3, 6, 9, 12months installments & some selected bank offer addition 17 & 18 Month installment for others.

The minimum order value to avail the EMI payment option is Rs 3,000. There is NO processing fee charged by Trudo for availing EMI payment option.

The Bank charges annual interest rates (as per the table below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.

If you cancel or return an order purchased using EMI, Trudo will refund the entire purchase amount to you. For partial order cancellations / refund, Trudo will refund that amount back to you. You may check with the respective bank/issuer on how a cancellation, refund or pre-closure could affect the EMI terms, and what interest charges would be levied on you for the same.

No Cost EMI is a payment mode available on Trudo, which enables shoppers to purchase with no cost of interest and zero down payment. With this payment mode, shopper will get an instant discount, for the interest amount to be charged by the banks for the EMI.

Currently, No Cost EMI payment option is available only for selective tenures (3 and 6 months) for all the banks.

Yes, you will get a complete refund of the Amount paid by you, post the EMI Discount.

However the banks may charge some cancellation/refund, or pre-closure charges. Kindly check with your respective banks policy for Cancellations and Refunds.

Click on the 'Register' link on the top right-hand side of every page on Trudo. This will open a window where you need to: fill in your basic details, choose a password for your account, and click on the 'Sign Up' button to complete your registration!

If the item you wish to purchase is serviceable, then you can opt for an assembly option via these options:

• On delivery: You can request Carpenter Assembly with our delivery supervisor at the time of delivery.
• Through IVR: You can also contact our Customer Service at 863-0524-758 between 10am to 9pm to opt for Carpenter Assembly on IVR.

Assembly of the product will be done within 24hrs once the order is delivered.

You can check if an item you are purchasing will need such as assembly service by entering your locations pincode on the items detail page. Once the pincode is entered, the required information is supplied under Assembly.

There are a few items which require assembly. You can check if an item you are purchasing will need such as assembly service by entering your locations pincode on the items detail page. Once the pincode is entered, the required information is supplied under Assembly. If the item you wish to buy needs to be assembled, then you will require carpenter assistance. Further, for a majority of items that need carpenter assistance Trudo will provide the carpenters; in only a few instances you might need to arrange for a carpenter yourself.

Your coupon may not be working because of any of the following reasons:

• The validity of the coupon may have expired.
• The coupon may have already been used.
• The coupon may not be applicable on certain deal items and items marked 'Hot Priced'. These items are already at their best price and hence, further coupons are not applicable on them.
• The coupon will not work if the Shopping Cart Value is less than the value required for the coupon to be applicable.
• The coupon may be linked with a user account to which it was sent. Login to the correct user account for availing it.

Only one coupon can be used on a single transaction or a cart. You can, however add multiple items to one cart to use one coupon and avail discounts.

The tax is shown on the checkout page when the discount coupon is applied. Tax is only applicable when there is a discount coupon attached.

Trudo works with thousands of merchants across the country, to get the largest variety of products at the best possible price for its customers. Most merchants on Trudo, offer limited period discount coupons to our customers to deliver better value as compared to any other platform. The Processing Fee is basically a fee levied by Trudo to avail/redeem these discount coupons on the website. Needless to say, the fee is just a small percentage of the overall discount offered to customers by the merchants.

Trudo Studios are an experience center, they are meant to help you check the range and quality of our offerings in person. We do not sell anything from the Studio, nor can we sell the display pieces.

Trudo Bespoke is an end-to-end interior design service. Our offering includes:

• Interior design and build
• Modular Kitchen & Wardrobe

As leaders in the home and furniture space, no one understands homes better than us! We have served more than 4 million happy customers all over India. Our 40 + Studio network spread across India has provided design consultancy for numerous customers and have made their houses, a home. And now, we’re bringing our vast sea of experience to you by extending our services to Trudo Bespoke - an end-to-end interior design service.

Plenty! Our Bespoke service is end-to-end, we take care of all your interior design needs from start to finish. Our consultant will be the single point of contact to guide you at every step, answer all your questions and keep your project running smoothly from start to finish.

• Transparent Pricing and Flexible Payment Schedules
• We offer India’s largest catalogue of carefully curated furniture and home products delivered at your doorstep and installed by our in-house service teams. We have a large number of brand tie-ups that guarantee top-notch quality, and are backed with warranty.
• Personalised Project management using the latest technology to provide regular updates reduces the chances of delays. Your Interior project is supported by Trudo’s in-house logistics and installation services infrastructure.

Good news, like all good things in life our interior design service is absolutely free!

Currently, our Bespoke services are available in Aligarh,. You can visit any of our Studios to confirm if your Trudo is serviceable.

It’s simple, just connect with us and we’ll help you with everything you need to make your homes beautiful. Book a design consultation to get started. It would be great if you have a layout of your space as well.

We have dedicated Bespoke Studios in Mumbai, Bangalore & Delhi for end-to-end interior design services. Here’s why you need to visit one of our Studios to make the most of our service:

• Meet your bespoke consultant:
  Our design consultant will be able to give you insights and a comprehensive overview of the project that will enable you to make informed decisions, best suited to your requirements.
• Experience the material library:
  You can see, touch, feel & experience a wide range of materials and finishes curated by our team under one roof and decide what you like best while you’re here.
• Explore the furniture & decor display:
  Find your inspiration as you walk through our kitchens,open up the wardrobes, sink into our sofas and feel the rugs. We have created a immersive environment where you can see all the possibilities that our wide range of products offer.
• Virtual experience:
  Through our immersive VR experience, you can visualize your space and be more confident about the decisions that you have made.

Yes, we can! however, there will be timely approvals needed from you along with one representative to check the work on regular basis. Please visit one of our Studios and our design consultants can help you with more information on this.

Not necessarily, we can always register you at the time of purchase.

Currently, we are only looking to work with our set of empanelled contractors.

Our customer privacy is of utmost importance to us. Hence, we will not be able to share customer details with you. However, you can see a number of testimonials and reviews from our happy customers on the Bespoke page.

Our Bespoke Studios are a space where you can avail of free consultation with a design expert. Talk about your project, share your preferences, likes and dislikes and get views from an in-house expert.

Currently, we have Bespoke Studios in Aligarh. We’ll be expanding to new locations soon. So stay tuned.

Yes, for a fruitful discussion with an expert, we would recommend that you to book an appointment so our Bespoke consultant is able to understand your requirements in depth. If you share your layouts and basic requirement with our team they will ensure the best service possible at the time of consultation.

Flexible payment schedule ensures that you only make payments when we are ready to start the next phase of your project. Our tie-ups with multiple banks and financial partners help us offer you a variety of payment options.

We take payments only at pre-set intervals. We provide you the entire payment schedule at the beginning of the project. So you can convert all your payment made by credit/debit card to EMI if the facility is available with your bank.

The advance payment of 10% is refundable with a cancellation fee of 10,000/- per order. Once confirmed with 40% payment, orders cannot be cancelled or refunded as the necessary material and resources have already been engaged for your project.

All our products come with a varied range of warranty timelines, the details of which would be visible on our product page.

Yes, you’ll get a warranty card for every product purchased.

It’s super simple! First, select your city, then choose the furniture you like. Pick your rental tenure based on your requirements, place your order, pay for it and get your furniture delivered at your doorstep!

Currently, our rental service is available in 8 cities – Mumbai, Bangalore, Delhi NCR, Pune, Hyderabad, Chennai, Ahmedabad and Chandigarh. We hope to spread our rental wings and be available in more cities soon.

Absolutely! The entire range that’s available for rent has been passed through quality checks and are good to use.

You can pay your rent for the tenure through any payment mode available on the site. And that includes no-cost EMI, so you get to stagger payments and enjoy products at a low rental! What's more, you can also redeem Gift Cards, in case you have one. We're nice like that.

Once you choose the product(s) you want to rent, you’ll have to place the order and make an advance payment for the tenure you select.

Good news! Our rental process is very simple and hassle-free. No deposit, no KYC, no stress.

You, smart cookie, you! You guessed it right, it makes sense to rent stuff for a longer period.

Good question! The rental term starts from the date of delivery. However, if you happen to reschedule your delivery, then the date of request kicks off the rental tenure.

Yes, you’ll have to rent a product for a minimum of 6 months. Plus, our rental offering is so cool, you might want to keep it at home for longer!

We will ship the product in 72 hours! Yes, once you confirm the order, our team will ship out the product(s) within 72 hours. That’s not all, we’ll also schedule the delivery according to your convenience/availability.

Sure! In case you get busy and aren’t available at the time slot communicated, you can reschedule your delivery.

Like all good things in life, it’s free!

Uh-oh, we do not offer replacement of rental products. You can terminate a rental at any point though. And our current refund policy applies!

Minor wear and tear will be waived off but if the damage renders the product unfit for use, one month's rent will be charged as a penalty.

Currently we offer a 6/9/12 months tenure, o when you hit 12 months, will get an option to extend the tenure, one month before the tenure ends, again for 6/9/12 months.

You have 3 choices – either extend the rental or return the product; plus an option to buy it as well.

If you want to terminate the rental during the rental period, worry not, we’ll refund 50% of the amount to be paid by you for the balance tenure.

Yes, we do civil work, electrical work, plumbing, painting etc as part of our bespoke services.

Yes definitely. We do new houses as well as renovation projects. Please get in touch with us online or visit one of our Studios to know more about our services.

No. We will take up a project only if both design and execution is included in the scope of work. We provide warranties on products as well as services, so procurement is also part of our service.

We provide 5 years warranty on any manufacturing defects on Modular furniture. All on site Bespoke services come with a warranty of 180 days post handover.For all purchases made on Trudo.in, warranty information is available on the product page.

All our designers are qualified interior designers from premier institutes. They all have worked with some very reputed designers and companies in the past, so the team comes packed with experience. You can rest assured that you are in safe hands!

Design consultants will be your single-point of contact for the entire project. They will do conceptual design, detail design, material selection, make estimates & BOQs, do the project planning and will be responsible for successful execution of the project.

Once the order is confirmed, you will not be able to change the requirements. However, your design consultant will be able to guide you better on this.

Once we initiate a project, we’ll share a project plan with you, followed by updates on a regular basis.

We have a team of expert workmen to do installations of all your modular furniture. The contractor appointed for your project will take care of all on-site work.

No, what are we for? We’ll take complete responsibility of your project, from start to finish. All the contactors we work with, are empaneled with us, so you have a single point of contact for the project - the Trudo Bespoke design consultant.

The project coordinator and contractors do regular site visits to ensure that your project execution runs smoothly and is completed in a timely fashion. The design consultants will also visit at various stages of design and execution. Once a design consultant is appointed for your project, they can provide detailed information on the scheduled visits with you.

The timeline depends entirely on the scope of work. Typically, modular furniture projects take 30-45 days. Whereas on-site work can take anywhere between 30-90 days for execution, post the order is confirmed.

Project costs depend on the scope of work, materials you select and design details involved. Our design consultant will be able to provide the cost estimates at all stages of the project along with the break-up of services and cost.

All payments are to made through Trudo Bespoke, including the contractor’s payments.

Our design services are absolutely free. All the site visits required for successful completion of projects are done free of charge.

No, we do not provide a break-up of material and Labour.

We use high quality genuine material for all our projects. We get our materials from the best brands in market. We do a thorough background check before empaneling our contractors to make sure they maintain highest quality of finishing. We provide extensive warranties on various products to make sure we can take care of your homes.

Modular furniture is customized furniture that is tailor made to suit your requirements. They are manufactured in factories using advanced technology, generally made in engineered wood. Modular furniture is easy to assemble and comes with a great finish.

We offer modular kitchens, wardrobes, sliding wardrobes, entertainment units, crockery units, shoe cabinets, consoles, etc.

All our modular furniture is entirely factory-made and finished. The furniture is delivered to your doorstep in flat-pack boxes. Only the assembly / installation is done on site.

We have a our own fleet of vehicles which will deliver the modular furniture at your home directly from the factory.

Yes. We have a wide variety of products available on the website. Our designers can help in choosing the best suited products. You can also place orders on Trudo.in directly.

You can make the payment online using credit/debit cards or you can walk-in to one of our Studios to swipe your card to make a payment. You can also make payments by bank transfers, cheque or cash at our Studios.

We use top quality German hardware & accessories for all our modular furniture. There are numerous options available in hardware & accessories to fit the functionality you might be looking for.

Modular furniture comes with 5 years warranty, against any manufacturing defects.

Manufacturing defects in wood work is covered under the warranty. For hardware & appliances, we extend the same warranty as provided by the brand.

Sure! We can help you with cabinets that will fit under your existing countertop. We can also provide overhead cabinets. Do get in touch with us to know more.

Yes. We can demolish the existing platform and make a new one along with the kitchen cabinets you need. We also have various material options for you to choose from.

We do all types of cabinets required for your kitchen.

Sorry, but currently we will not be able to take up this work.

We have a selection of wide range of materials and finishes depending upon your design preferences and budget. We make our kitchens in MDF, BWR ply with finish options such as laminates, membrane, PU, Acrylics etc

Base material used in the kitchen (Exterior grade MDF or BWR Plywood) are water resistant. Also, all the cabinet panels come with a PVC edge banding which protects the edges from coming in contact with water. Finishes like laminate, membrane, acrylic & PU also have good resistance against moisture.

Sorry, but currently we will not be able to provide solutions for this requirement.

We can provide lofts along with the modular wardrobes. However, we will not be able to provide lofts alone.

Don’t worry, we have you covered. We have a team of expert installers who will do that’s needed to set up your modular furniture for you.

Please contact our customer care for any post-installation issue. You can also get in touch with the Interior design consultant who worked on your order. We’ll be happy to help out!

Dont worry if your order status reads Pending Verification or Awaiting Confirmation.

Sometimes due to technical issues at the payment gateway or at the banks end, your online payment does not reach us immediately. In such a case, your order status shows Pending Verification. If the amount has been debited from your account, you may need to wait for up to 3 working days for the payment to be confirmed to us by your bank.

If the payment has not been debited from your account, please call us to cancel your pending order and complete the purchase of your chosen item by trying the online payment option once again or through an alternate payment option

If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been cancelled.

If a coupon was used in a Pending Verification order, then the coupon can only be re-used for another order if the pending order has been cancelled.

Damages

Trudo shipping arrangements to your doorstep have been designed to ensure a zero-damage, hassle-free experience, please contact us immediately, in case:

• Your item has any scratches or breakage that unfortunately might have occurred in the course of transit warranting your item to be fixed
• Your item arrives in damaged condition. All claims for damage must be made within 7 days of receipt of the item

Your request for a repair or refund will be processed as soon as we receive the photographs of the item to ascertain the extent of the damage.

We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund.

Unfortunately, we cannot ship any product without an invoice. To comply with the rules governing the movement of goods in India, and due to tax and regulatory reasons all shipments have to be accompanied with an invoice.

We accept cancellation of confirmed orders till the end of the next day, provided the products have not been shipped yet. If you are initiating the cancellation through "My Account", the amount will reflect in your Trudo Wallet within 24 working hours.

For example:

• If an order has been placed today and you want to cancel it either today or tomorrow before the product is shipped, then we'll accept the cancellation.
• If an order has been placed today and you want to cancel it either today or tomorrow after the product is shipped, then we will not be able to accept the cancellation.

For customers who call us, once the cancellation is processed, the amount will reflect in the original source of payment. You'll also incur a small deduction (service fee by the Payment Gateway) to the tune of 1.5% on the paid value of the transaction.

Cancellations can be done by one of the following methods:

• Clicking "Cancel This Item" in "My Account". Please note that this option is available only if you have registered yourself on Trudo.in.
• Calling us on 8630-524-758. And we'll do the needful!

Your personal information is absolutely safe with us.

We keep your information encrypted on our servers and never share it with any third party. Your personal information is only used to contact you regarding your order, to deliver your products and to send communication that you may have opted to receive.

To learn more, you may access the Trudo Privacy Policy here

The merchant registration process is pretty simple. We do not require any documentation for registration. Just click on the online registration form to register yourself as a merchant on Trudo.in.

Registration as a merchant on Trudo takes 5 steps:

Step 1: You need to provide your entity details i.e. the name of the entity, address of the entity (registered office address in case of companies), and the landline number. Also, mention the category that you are interested in.

Step 2: You need to provide personal details of the contact person like the name of the contact person, email address of the contact person, mobile number of the contact person, and a password (minimum 6 characters) for your account.

Step 3: Verification of the mobile number of the contact person as provided in Step 2. The system will automatically generate an OTP code to verify your mobile number. Enter the OTP Code into the box provided for verification and click on submit to go to the final step.

Step 4: Read the Trudo Service Agreement and if you agree with the terms of the said agreement then click on I REGISTER AS A MERCHANT.

Step 5: After completion of Step 4, check your email. Click on the link provided in that email and complete the registration process by furnishing bank details of the entity.

You are now a registered marketplace merchant on Trudo. Now just share the list of your key products along with their images at support@trudo.in. Our category managers will review these and evaluate them for fitment. Accordingly, they will get in touch with you to take things forward and have your items listed on the website as soon as possible.

For any further assistance, you can write to us at support@trudo.in.

We do not require any documentation at the time of registration. In order to start selling through Trudo.in, you need to have the following:

• PAN Card: Personal PAN for business type proprietorship and personal & business PAN for business type as company.
• VAT/TIN Number.
• An active bank account and supporting KYC documents (address proof and a cancelled cheque).

KYC Procedure

The KYC process is needed to verify your identity and to confirm the bank account details provided by you, in order for you to receive your due remittance.

You will be required to complete the KYC process if either of the following conditions are fulfilled:

• Your total business via sales on Trudo is equal to or greater than Rs. 25,000 (Rupees Twenty Five Thousand only), calculated from the day of your registration; or
• You have completed three months as an active seller on Trudo.

Failure to comply with this requirement will result in subsequent remittances being frozen, until the required documents are submitted and validated by us.

The documents submitted by you should correspond to and validate the details provided by you on the merchant dashboard available to you on the website.

You may provide any of the following documents for the KYC procedure:

Yes, you need to provide your VAT/CST number after registration. However, if you are selling only VAT exempted categories, then this may not be required.

If you dont have landline number, then please provide your mobile number beginning with 0.

If you have an e-mail address/mobile number already registered as a customer account with us, and you wish to use the same email address & mobile number for your merchant account, you will get an option Already a member? Sign in while filling the personal details. Simply login with your customer account credentials and your existing account will be changed to a merchant account. You can change your contact details after completion of registration process. For that, kindly write to us at support@trudo.in with a valid reason.

You can sell items in the following categories on Trudo:

• Furniture
• Decor
• Lamps
• Bed and Bath
• Furnishings
• Kitchen
• Dining
• Bar
• Housekeeping
• Hardware and Electricals
• Garden
• Kids Products

Once you've registered yourself on Trudo as a merchant, you need to send an email with a list of your key products together with their images to support@trudo.in. Our category managers will do a review of your products and then they will get in touch with you and make your items listed on site.

No. Listing of products on Trudo.in is free. We do not charge anything for listing your catalogue online. You only need to pay a commission for what you sell.

We request you to send us an email to support@trudo.in. We will share your stock information with the category team and revert back.

When a customer places an order, our order management system will send you an email on your registered email id with the order details, twice a day, and it will also reflect on your merchant dashboard.

Trudo offers a merchant dashboard on the website to operate and manage order. You can manage your orders using the merchant dashboard.

We have a robust logistic network with broad coverage that helps you to ship your products to your customers. For that, you have to only send your products to our nearest hub. However, if you have the delivery capability, then you can ship your products on your own to the end customer.

We will charge a commission fee on your sale. The commission charges will vary across the categories.

Our commission consists of 4 components. They are:

• Platform Fee: A fixed % of sale value will be charged. It varies with category.
• Shipping & Handling Fee: A fixed % of sale value will be charged and it varies with category. Only Payment Gateway Fee of 2% will be charged if you are shipping on your own.
• Marketing Fee:: A fixed % of sale value. It varies based on the category
• Service Tax:: 15% and it is applicable over the above components.

Example:

You can view the commission charges across the categories on your merchant dashboard, once you register on Trudo.

All remittances will be processed twice a week (i.e. on Monday and Thursday) as per the applicable laws. The payment will be made directly to your bank account through NEFT transaction.

Trudo Wallet is a digital payment solution that allows you to receive Refunds as well as other promotional credits from Trudo. The Trudo Wallet balance (comprising any Refunds received as well as any Trudo Credits) can then be used to make purchases on Trudo.

The Trudo Wallet is extremely easy to use. Any balances in your Trudo Wallet can be used to seamlessly purchase any items listed on the Trudo site or App without restrictions. If there is a balance in your account, it will automatically get applied to any orders you wish to place and you need not take any additional steps.

Money or credits can be added into your Trudo Wallet in one of the following ways:

• You may choose to take refunds of returned items into your Trudo Wallet. These will show up in the Refunds section.
• On certain occasions you may receive cashback or other promotional credits. These will show up in the Trudo Credits section.

Please note that there no provision to add funds into your Trudo Wallet outside of these methods.

You need to sign in to your Account on the Trudo site or App and then go to the ‘My Account’ section. Here, in the ‘My Wallet’ tab you can check your wallet balance. The amount received via refunds and any promotional credits will appear separately, while the total balance (which is the sum of the two) will also be visible. You will also be able to track see your wallet transaction history.

Of course! Just sign in to your account on Trudo (either site or app) and navigate to the ‘My Wallet’ tab found on the My Account page. In addition to finding you Wallet balance, you will also be able to view all the transactions that you made using your Wallet balances.

Using your Trudo Wallet balance is really easy! Once you have added the items you wish purchase to your cart, if there is any amount available in your Trudo Wallet, then it will automatically be applied and the amount you finally pay will be lower to the extent that your Wallet balance has been used. You need not take any explicit action to use balances available in your Trudo Wallet!

No! Your Trudo Wallet balance can exclusively be used and redeemed on the Trudo Website or App. Also, Trudo Wallet balances cannot be redeemed to cash or be transferred to your bank account or 3rd party wallet account. Finally, your Trudo Wallet balance is for your exclusive use only and cannot be transferred to another user’s account.

Your Trudo Wallet contains two types of balances i.e. your Refunds balance and Trudo Credits. Trudo Credits are like promotions and expire once used. Therefore, if you place an order where Trudo Credits were used, and you request a refund, the amount refunded will not include the Trudo Credit amount. To illustrate this better – Say you purchased an item worth Rs. 5.000/- where 1,000 Trudo Credits were used. Since each Trudo Credit is worth Re. 1/- your total paid amount in this case is Rs. 4,000/- and accordingly, the amount refunded will also be Rs. 4,000/-

Every credit transaction into your Trudo Wallet comes with an expiry date and time, at which any remaining portion of that particular transaction will expire. Expiry dates differ by types of balance. For any Refunds Balance in your Trudo Wallet, the expiry time is 3 years from the time the amount is credited to you. For Trudo Credits on the other hand, the expiry durations will vary and typically be much shorter since Trudo Credits function like promotions. You will be able to see a corresponding expiry date for each type of balance. Lapsed balances can’t be reactivated, so do ensure that you use the amount before expiry!

Of course! You may use other online payment methods available to pay along with your Trudo Wallet. To make things easier, the money shall be deducted from your Trudo Wallet first (basis expiry date) and any remaining amount can be paid through other available online payment methods. Do note that your Wallet balances cannot be used along with COD.

We’ve made things really simple for you! If you have an available balance in your Trudo Wallet, then it will be used first i.e. the order value will first be taken from Trudo wallet and the remaining order value, if any, can be paid using other available online payment methods.

For any cancelled order, the amount that was originally paid using your Trudo Wallet balance and/or Gift Cards will always be refunded into your Trudo Wallet. This amount will show up under your Refunds balance.

If you have an available Trudo Wallet balance, then it will always, automatically be used while placing an order.

It’s simple, you can pay for your order at the doorstep! All you have to do is place the order on Trudo, select the Cash on Delivery option and pay when you receive your order.

• The COD option is not available for all pin codes in India, at the moment. So if the system does not allow you to choose COD as a payment method, then it is mostly because your location is not in our COD serviceable zone right now.
• For a COD payment, the minimum and maximum order values are Rs.500 and Rs.49,000, respectively.
• You can only make COD payments in Indian Rupees. Currently, we do not accept foreign currency or demand drafts.

Cash on Delivery is available as an option during checkout – like Cards or Internet Banking.

Please enter your shipping pincode on any product page, you’ll immediately get to know the information regarding the availability of the product on COD at your address on that page.

Trudo is a marketplace featuring products from many merchants located at various parts of the country. If a merchant does not agree for COD on their products, we will be unable to provide the same to you.

We are currently working hard to bring COD to a pincode near you.

Our processes require you to make the payment before the products are handed over to you at your doorstep. In case of refunds, we will be unable to hand over the payment back to you immediately, due to regulatory requirements. You will need to go through our Returns & Refunds process for the same.

Your order will get confirmed the moment you enter the OTP that is received as part of confirming the transaction.

• You can pay for COD orders by cash or by Credit/Debit Card (subjected to availability of POS machines with the delivery executive).
• Payment through Wallets, American Express cards, International cards and Gift Cards are not supported.

The Collaboration is currently accessible for the Customers in selected Metro cities of India viz; Delhi, Gurugram, Noida, Bengaluru, Chennai, Pune, Hyderabad and Mumbai.

Under this Program, the customer will have an option to sell his/her old furniture products (as per the Eligibility criteria) to our exchange partners. The partner will inspect the furniture product and will quote an offer price to the customer for such old furniture at its sole discretion. If the quoted price is acceptable by the customer i.e., the Agreed Sale Price, the exchange partner team will connect with the customer, schedule the pickup of the furniture from customer(s) location and thereafter, deliver to the customer. Trudo Gift Card(s) of the value equivalent to the Agreed Sale Price, will be sent through e-mail, as a full and final consideration towards the sale of old furniture by the respective customer(s), within 24 working hours.

Under the said Program, following categories of furniture are eligible for exchange.

• Beds - All dismantable beds, in exception to those having a dimensions less than 6 ft * 2ft & 5 inches including hospital type beds & kids’ beds.
• Sofas - All types of sofas.
• Dining Sets - 4 and 6 Seater Dining sets. Dining tables and chairs may be dealt separately at partner’s discretion.
• Tables - Coffee Tables, Study Tables, Console Tables, Side Tables, Dressing Tables except Metal Study, console and side tables.
• Storage - Wardrobes, Bookshelves, Drawers, Bar Cabinets, Cabinets, Shoe Racks, TV Units. (Metal storage and wall mount products are not accepted).
• Office - Chairs, Tables- However, Metal products are not accepted.
• Chairs - Lounge Chairs, Stools, Benches, however metal products and Bean Bags not accepted.

For all the other categories not listed hereinabove, Furniture may be purchased by the exchange partner subject to the design, at the partner’s own discretion. The customer maybe requested to share the images with the partner for further discretion.

Our exchange partners reserve the right to reject the furniture on inspection, at their own discretion.

All the specifications mentioned by the customer will be verified and hence customers are requested to provide all the information. The exchange partner team will then inspect the products by opting any of the following modes of inspection:

• If the customer is available at home, one Furniture expert will go to the customer’s place to inspect the product, if it passes the inspection test, the Agreed Sale Price will be approved and the product will get picked within 48 (Forty-Eight) business hours. If the product does not pass inspection, the request for exchange so initiated by the Customer will be closed and customer will be informed accordingly.
• If the customer is not available, then inspection will be done at the time of pick up itself. If the product does not pass inspection, the request for exchange so initiated by the customer will be closed and customer will be informed accordingly.

Our exchange partners are solely responsible for determining the sale prices of the products. The partner shall negotiate the prices directly with the customer. A fair sale price will be quoted by the partner based on the quality, condition and market valuation of the product. Once the price is agreed there will be no further negotiation unless the configuration of the product is different or the product has a critical damage.

The products will be picked up within 48 business hours, upon seeking the confirmation from the customer.

For detailed terms and conditions, please refer to terms and conditions..

The Trudo Gift Cards are valid for tenure of 1 (One) year from the date of its issue. All the terms and conditions of the Trudo Gift Cards as may be applicable from time to time will be applicable for this Collaboration. By accepting the Gift Card(s) you agree the terms and conditions.

You can connect with the Customer Support of our exchange partners by calling on the dedicated contact number +918630-524-758 (for Zefo) and +918630-524-758 (for Quikr facilitated exchanges), between 11 am to 7 pm, on all weekdays (except on declared national holidays), to have all your related queries addressed.

Remittances will now be carried out 3 days after an item has been delivered to the customer. Your agreements will be changed to reflect the changeover of the definition of T from Shipped to Delivered.

If you work on a Direcship model, it will mean remittances would happen post successful upload of a POD, or after a delivery update by your logistic partner

We collectively feel that the time is right as we step into the next stage of our growth to ensure accountability across our entire channel. We hope through this we will usher in new levels of customer delight, which in turn will benefit all of us.

Initially the remittance was done once the product was shipped to customer and under DirecShip remittance was done within 15 days of Airway Bill number being updated on our panel

The policy change will also be applicable on all orders placed till 30th September and whose remittance has not been made till 29th September

No, Remittance will continue to happen on Monday & Thursday. In the event a Monday or Thursday is a bank holiday or any public holiday observed by us, the remittances shall be processed on the next working day.

We will recover the paid amount of the product in the subsequent remittance cycle, in case the payment is already made.

We will return the product back for the orders cancelled by the customer before it is delivered. In case, if we are unable to return the product back, the agreed cost of product will be paid.

Under Non Direcship, if any product is damaged in transit once shipped from our source warehouse we will compensate the agreed price of product

The Trudo Gift Card is the Perfect Gift: give it to someone you love, and open their home to the widest range of furniture, decor, furnishings, and more! The Trudo Gift Card is available in a wide-range of pocket-friendly denominations to accommodate sundry needs and budgets.

You can opt for sharing the Gift Card via email, or for those truly special occasions -- you can share the gift as a beautiful physical card. Head to this URL to pick your perfect gift:

• Click on the Gift Card Menu available in the header section of Trudo home page: www.Trudo.in, or head directly to
• Select the type of Gift card (Physical or E-Gift Card), you want to order
• Choose any of the following denominations for your gift card: Rs. 500, Rs. 1,000, Rs. 2,000, Rs.5,000 and Rs. 10,000.
• Fill the recipient information and Customized Gifting message (Available only for E-Gift card) in it
• Make a payment for the selected Gift Card using payment options like Domestic Credit Card / Domestic Debit Card / Net-banking / EMI

You can order only a maximum of 5 Gift Cards in a single order.

No. If multiple products has been selected in cart including Gift cards, then you will only see selective payments options like Domestic Credit Card/Net-banking/EMI

There is no processing fee applicable for E-Gift Cards and Physical Gift Cards.

Physical Gift cards will be delivered to the recipient, within a specified timeline mentioned in your order confirmation Email. E-Gift Cards will be sent to the recipient email id as soon as the order gets confirmed.

The Physical Gift card will be hand-delivered at the recipients door-step, by our delivery partner. The recipient needs to show a valid Government Authorized ID proof to collect the same.

The E-Gift Card will be delivered to the recipient mail ID, entered at time of procuring the card via Email. The Gift Card will be emailed from the Email ID: orders@Trudo.in

You can use the Gift Card towards all Products available on Trudo.in. Gift cards, however, cannot be used to purchase another Gift Card

• Select the items you want to purchase. When you are ready to checkout, click on the button "PROCEED TO PAY"
• Select the "Trudo Gift Card" option at the Choose Payment Method page
• Enter your 16-digit Gift Card number and the corresponding 6-digit PIN number when prompted
• If the Gift Card value doesnt cover your Order total, you will be prompted to select an additional payment method.
• If the Gift Card value is more than your Order total, the balance would be credited back to your Gift Card and can be used towards your next purchase.

• This largely depends on the offer under which the card was purchased. All cards however have a minimum 6 month validity period. Please use this link to check the validity of your card.
• Any unused funds in an expired gift card cannot be claimed later
• No interest will be payable on any Gift Card or on the Gift Card balance

In an instance of refund/cancellation of your purchase made through a Gift Card, the balance would be credited back to your Gift Card and can be used against future purchases

Yes. You can see the unused balance of your Gift Card at the following link

No. You cannot apply a discount coupon on a Gift Card purchase

Trudo is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.

No. You cannot redeem your Gift Card for cash, or use it to buy another Gift Card. It can only be used to purchase products listed on Trudo.in