For Modular Furniture:
| Tranche |
Status |
Remittance by Customer |
| 1 |
On acceptance of provisional design and concept |
10% of project value |
| 2 |
On acceptance of final design, BOQs and scope of work |
40% of project value |
| 3 |
Completion of manufacturing of the Modular Furniture |
50% of project value |
For Modular Furniture:
As per the payment model selected by the customer i.e. COD or prepaid.
General Terms and Conditions:
1. The customer shall be responsible for providing true and correct information to the design consultant and the Experts.
Neither Trudo nor the experts shall be responsible for any inadequate or incorrect deliverables due to misleading or
inaccurate information provided by the customer.
2. The Bespoke Merchants shall not be facilitating any services directly for the customer without Trudo’s knowledge
during the term of the project. The customer shall not approach the Experts without the knowledge of Trudo.
3. The customer and the Experts shall be responsible for adhering to all the terms and conditions as stated in the Service
Agreement along with the SOPs, guidelines and other policies of Trudo.
4. Trudo reserves the sole right to modify or withdraw, fully or partially, the benefits offered under this initiative, without
any prior notice, from time to time. Trudo reserves the right to extend or restrict the scope of this initiative to various
locations in India.
5. Trudo shall not be liable for any kind of direct or indirect as well as financial or non-financial liabilities which may arise
in the future due to, including but not limited to, customer complaints, deficiency in services, misleading information etc.
under this initiative.
6. The customer shall be responsible to make timely remittance as per the payment schedule mentioned above. Delay in
remittance by the customer will entitle the Experts to stop the work. Any delay in project completion or costs incurred
due to such delayed remittance by the customer shall solely be the responsibility of the customer. Neither Trudo nor the
Experts shall be held accountable by the customer for such delays or increased costs.
7. The customer shall not be entitled to cancel the Order once the detailed finalised design, scope of work and BOQs are
duly approved by the customer and the customer remits 40% of the project value as an act of Confirmation of the Order.
The customer shall not be entitled to any refund once the customer remits 40% of the project value as an act of
Confirmation of the Order. This is applicable for Modular Furniture as well as Onsite Work and Project Management
Services.
8. Trudo shall be entitled to retain a cancellation fee of Rs. 10,000/- or the consideration remitted by the customer, as an
act of acceptance of the provisional design and concept, whichever is lower, in case of cancellation by the customer
before remittance of 40% of the project value as an act of Confirmation of the Order. The cancellation fee is applicable for
the Modular Furniture as well as Onsite Work and Project Management Services.
9. Trudo neither warrants the services provided by the Experts nor extends any kind of implied or explicit
guarantees/warranties in relation to the services/ products rendered under this initiative.
10. Our team strives to provide accurate scope and pricing information in the BOQ’s shared with you, but there could be,
pricing errors or typographical errors. We cannot confirm the total cost of the project until after the Confirmation of the
Order and we have done a thorough site survey. There could be variations in the cost based on site conditions and
changes/additions in the scope.
11. All payments are linked to the final project value as proposed in the BOQ and the difference between estimates and
BOQ will be adjusted when the Order is booked.
12. Any additions or changes in the scope will be treated as a sub-project and the payments for the same will be made as
per the payment milestones.
13. The engagement of a Consultant for your project is subject to a payment of 10% of your estimated project value. The
Order can only be booked in our system on receipt of 40% payment.
14. Trudo is not responsible for the delays in delivery, quality of materials and omissions by the Experts of loose furniture
and home décor products.
15. Every service and product provided herein shall be covered by the brand warranties as provided by the Trudo.
16. The customer expressly consents to receive all communications from Trudo through email and SMS and agree to give
timely approvals for the same. The failure to do so can lead to project delays.
17. Before confirming of the Order under this initiative, the customer will be responsible to check the scope, description and costing before signing off the same as an act of acceptance.
18. The colours, finishes and textures that appear on the 3D views are only for representational purpose and may vary
slightly from the actual fitting.
19. All material samples shall be confirmed and signed off by the customer before placing the Order of the same.
20. The customer and Experts agree that Trudo reserves the intellectual property rights on design briefs, drawings,
design proposals, presentations etc. created for the project and all site photos,client reviews and comments.
21. The customer may not otherwise contact the Experts that they meet though the Trudo project separately for any
other purpose which would result in the customer barred from Trudo for future projects.
22. The procurement of permissions and/or statutory approvals if any, will be the responsibility of the customer.
23. The customer shall be responsible to designate a Lead Person in writing to Trudo. All approvals will be procured from
such Lead Person. To avoid any miscommunication, the designer will only coordinate with such Lead Person. The
customer agrees that all communications made to the Lead Person by Trudo shall be deemed to be made to the
customer and consents provided by such Lead Person to Trudo shall be binding on the customer. Neither Trudo nor the
Experts shall be responsible to inform the customer of any such communications or confirmations provided by the Lead
Person in case the customer and the Lead Person are different.
24. The customer acknowledges that Trudo does not encourage direct negotiations between the material vendors for
better deals by the customer. In case such activity is undertaken by the customer, timely delivery and quality of material
for the same shall be the responsibility of the customer. Any implications on the project completion timelines or project
value due to such acts of the customers, shall be the customer’s responsibility.
25. Trudo shall not be responsible for co-ordinating with 3rd party vendors appointed by the customer. Trudo shall not
be responsible for any delays in the work schedule due to 3rd party vendors as appointed by the customers and the
resultant loss in time and resources For Further queries, the Customer(s) are requested to refer to the FAQs or may reach
out to the Customer Support team of Trudo.
Trudo.in – Grievance Officer
This page is published and shall be construed in accordance with the provisions of Rule 3(11) of the Information
Technology (Intermediaries Guidelines) Rules, 2011 ("IT Rules") that requires publishing the name of the Grievance
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Rule 3 (outlined in our Privacy Policy and Terms of Use) by any other person, can notify their complaints to us.
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violation of Rule 3, by any other person, within 36 (thirty six) hours, and the complaints shall be redressed within 1 (one)
month from the date of receipt of the complaint.
Accordingly, the Grievance Officer for the purpose of Your personal sensitive information as governed by the Privacy
Policy is:
Name:Mr. Mohit Kumar
n the event You have any complaints or concerns with respect to the website or our services, please contact:
Name: Mr. Mohit Kumar
To register your grievance, Click Here